Terms & Conditions

1. About these Terms

These Terms & Conditions govern access to the Analytics Alt website and the professional services supplied by ANALYTICSALT LLP (“Analytics Alt”, “we”, “us” or “our”). By using the website, accepting a proposal, statement of work, order, invoice or payment request, or purchasing our services, you agree to these Terms.

If a signed proposal, statement of work (“SOW”) or other written agreement conflicts with these website Terms, the specific written agreement will control for that engagement.

2. Our Services

Analytics Alt provides professional and digital services that may include Decision Intelligence assessments, executive KPI architecture, business intelligence platforms, AI and automation systems, decision operating systems, AI-supported business analysis, advisory, implementation and related consulting services.

The exact scope, deliverables, assumptions, timeline and commercial terms for a client engagement are defined in the applicable proposal, SOW, invoice or other written confirmation.

3. Client Responsibilities

Clients are responsible for providing timely access to the information, systems, people, approvals and materials reasonably required to perform the agreed services. Clients must have the right to provide any data, content or credentials shared with us and must not instruct us to use information unlawfully.

Timelines may change where delivery depends on delayed client inputs, third-party systems, access approvals or material changes to scope.

4. Fees, Taxes and Payment

Fees, currency, payment schedule and applicable taxes are stated in the relevant proposal, SOW, invoice or payment page before payment is requested. Unless expressly agreed in writing, a payment does not create an unlimited or open-ended scope of work.

Payments may be processed by third-party payment providers. We do not store full payment-card numbers or CVV data on this website. Any bank, card issuer or payment-provider charges that are imposed directly on the payer are outside our control.

5. Changes to Scope

Requests that materially change the agreed scope, deliverables, integrations, data sources, timeline or level of effort may require a revised proposal, additional fees or a new delivery schedule. We will seek written agreement before undertaking material out-of-scope work.

6. Intellectual Property

Each party retains ownership of intellectual property, tools, templates, methods, know-how and materials it owned before the engagement. Ownership and permitted use of client-specific deliverables are governed by the applicable proposal or SOW. Third-party software, models, data, libraries and platforms remain subject to their own licence terms.

7. Confidentiality and Data

We will use reasonable care to protect confidential client information and use it only for the engagement, internal administration, legal compliance and other purposes authorised by the client. Where a separate confidentiality or data-processing agreement applies, that agreement will control.

8. Professional Judgment and Results

Our services are designed to improve visibility, analysis, workflows and decision-making. Business results depend on many factors outside our control. Unless expressly stated in a written agreement, we do not guarantee a particular financial, commercial, operational or investment outcome.

9. Third-Party Services

Some solutions may use third-party software, cloud platforms, APIs, analytics tools, AI services or payment providers. Their availability, features, security practices and terms are controlled by those providers. We are not responsible for outages or changes caused solely by third-party services outside our reasonable control.

10. Cancellation and Refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy and any more specific terms in the applicable proposal or SOW.

11. Suspension or Termination

Either party may terminate an engagement as permitted by the applicable written agreement. We may suspend work where required payments are overdue, required client dependencies remain unavailable for an unreasonable period, or continuing the work would breach law, third-party rights or applicable platform rules.

12. Liability

Nothing in these Terms excludes liability that cannot legally be excluded. Any agreed limitation of liability or indemnity will be governed by the applicable proposal, SOW or separate written agreement. Where no such term exists, rights and remedies will be determined under applicable law.

13. Governing Law

These Terms are governed by the laws of India. Subject to any dispute-resolution clause agreed separately in writing, courts with jurisdiction in Gurugram, Haryana will have jurisdiction over disputes arising from these Terms.

14. Changes to these Terms

We may update these Terms from time to time. The version published on this website will show the date of the latest update. Changes will not retroactively alter a signed client agreement unless both parties agree.