Refund & Cancellation Policy

1. Scope of this Policy

This policy applies to payments made directly to Analytics Alt for professional, consulting, digital and implementation services, unless a proposal, SOW or other written client agreement contains different refund or cancellation terms. In that case, the specific written agreement controls.

2. Cancellation Before Work Begins

If you request cancellation before we have started the agreed work and before we have incurred material non-recoverable costs for your engagement, we will generally refund the amount paid for the cancelled scope.

If third-party, licensing, travel, data, platform or other non-recoverable costs have already been committed with your approval or for the agreed engagement, those amounts may be deducted where permitted by the applicable agreement and law.

3. Cancellation After Work Has Started

Once work has started, fees attributable to work already performed, completed milestones and approved non-recoverable third-party costs are not ordinarily refundable. Where you have prepaid for clearly identifiable work that has not yet been performed, we may issue a proportionate refund for the undelivered portion after accounting for amounts properly due, unless the applicable proposal or SOW states otherwise.

4. Retainers and Recurring Services

For recurring or retainer arrangements, cancellation applies to future service periods subject to the notice terms stated in the applicable agreement. A service period that has already commenced is ordinarily non-refundable once work for that period has begun, unless the written agreement states otherwise.

5. Service Not Delivered or Materially Different

If an agreed service or deliverable is not provided, or is materially different from the written scope, please contact us promptly. Where appropriate, we may first correct or re-perform the affected work. If the issue cannot reasonably be remedied, we will consider an appropriate full or partial refund for the affected undelivered scope.

6. How to Request a Cancellation or Refund

Email support@analyticsalthq.com with your company name, invoice number, payment date, payment or transaction reference (if available), the service concerned and the reason for the request. Please do not send full card numbers, CVV codes, passwords or OTPs by email.

7. Review and Processing Time

We aim to acknowledge refund requests within 3 business days and normally communicate a decision within 7 business days once we have the information needed to review the request. Approved refunds are initiated to the original payment method where feasible. After initiation, the bank, card network or payment provider may take approximately 5–10 business days, and sometimes longer for international cards, to reflect the credit.

8. Payment Processing Fees

Payment providers may not return their original processing charges to us when a payment is refunded. We will handle the customer refund amount in accordance with the applicable agreement, this policy and applicable law. Any deduction will be communicated before the refund is processed.

9. Chargebacks and Disputes

Please contact us first if you believe a payment or delivery issue has occurred. We will make reasonable efforts to investigate and resolve the matter promptly. Nothing in this policy restricts rights available to you under applicable law or card-network rules.